Mrs Laura Terrell (f)
Laura manages the admin team to ensure the business runs smoothly day to day. She offers support and encouragement to all team members. Laura also co-ordinates the various IT systems within the Practice.
Ms Michele Webster (f)
Michele is our Administration Lead who deputises in Laura’s absence, she offers support to the whole admin team. Michele plans, priorities, and organises the workload for office efficiency.
Our receptionists are your first point of contact with the Health Centre and will assist you in every way that they can. They are trained to deal with queries sympathetically and confidentially. They are bound by the same confidentiality rules as other members of the Brechin Healthcare Team.
When you call the Health Centre a receptionist will ask you for some basic information. A GP or Advanced Nurse Practitioner will call you back as soon as possible, on the same day, and this information will help to prioritise your call. Please stay near your phone and be sure to answer a call from a Brechin or Dundee number.
Our reception staff can provide information on services and results. They can also help you with other important tasks such as issuing repeat prescriptions, assisting with prescription enquiries, dealing with patient records and carrying out searches and practice audits.
Care Navigation (Signposting)
Please do not be offended when asked what the problem is when you ring to book an appointment. This is called Care Navigation and it is all about helping you get to the service you need.
About Care Navigation
You will have noticed that the reception team have begun to ask for a brief outline of your problem when you ring to book an appointment. The reason we do this is because we have introduced a signposting system called “Care Navigation”. Our receptionists and clerical staff have been trained to help you by identifying the most appropriate place for your care. Through the specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs.
Receptionists will never offer clinical advice or triage; this is about offering you the choice to see more appropriate professionals, whether that be in the practice or even somewhere else such as the chemist. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. By working this way it helps to free up time for GP’s to care for patients with complex or serious health conditions that can only be managed by a GP. More importantly it means people are seen first by the clinician that is best placed to mange their clinical problem.
The choice is always yours and you will never be refused a GP appointment but we hope next time you contact the GP surgery and speak to a receptionist you will see the value of seeing another health professional if they are able to help.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.